Refund policy
Workshops and events
Workshops, trainings and events are not covered by the product return policy below. Each event follows the cancellation policy shown on its event page, and every registration follows the policy in effect at the time of purchase.
Unless an event page states otherwise: cancellations received more than 14 days before the first day of the event receive a full credit toward a future Gong Shop workshop, valid for 12 months. Cancellations within 14 days of the event are not eligible for a refund or credit. You may transfer your spot to another person at any time by emailing info@thegongshop.com. Add-ons purchased with a registration, such as lunch, follow the same policy.
Returns
We offer a 30 day return policy from the date your item is received/delivered.
If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Customers are responsible for paying all shipping costs for returning an item.
NOTE: Gongs that have been played with super rub, flumies, or friction mallets are NOT eligible for a return.
Original shipping costs are non-refundable, including products purchased with a Free Shipping promotion. If you receive a refund, the cost of the original shipping & handling will be deducted from your refund.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Additional non-returnable items:
Gift cards
Downloadable software products
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, or an item is damaged or missing parts for reasons not due to our error.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company as it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund, please contact us at info@thegongshop.com.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace/exchange items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@thegongshop.com
Return Shipping Address
To return your product, you should mail your product to:
The Gong Shop
1661 Tennessee St. #3H
San Francisco, CA 94107
If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.